Ensurance

Ensurance is Volkswagen's free accident and repair cover, which works alongside your main motor insurance policy to help you if your car is damaged in an accident or stolen.

If the unexpected was to happen, a dedicated Claims Manager will look after your claim from start to finish - liaising with your motor insurer, any third parties, and our Volkswagen approved repairers.

You can report an incident 24 hours a day, regardless of whose fault it was.

Your vehicle will be repaired at a Volkswagen approved repairer, by Volkswagen trained technicians, who will only use genuine parts and paints. Subject to availability the repairer will provide you with access to a courtesy car to get you back on the road.

Ensurance also provides you with Legal Expenses Cover to recover any uninsured losses caused as a result of a road accident which results in damage to your vehicle, or injuries to you.

Ensurance is designed for anyone driving a Volkswagen, regardless of the age of your vehicle or whether it is new or used. We have created Ensurance to guarantee you receive great customer service and all the help you need if your car is damaged in an accident or is stolen.

As a Volkswagen Car Insurance customer, you already receive a guarantee that your vehicle will be repaired in a Volkswagen approved repairer, by Volkswagen trained technicians, using only genuine Volkswagen parts and paints.

Ensurance provides the additional benefit of a Dedicated Claims Manager to manage your claim from start to finish.

Ensurance is available free of charge to all Volkswagen customers. We have designed Ensurance to provide you with great service when you need it the most. 

Activate your Ensurance cover now.

Policies that started on or after 18th November 2025 cover you and your vehicle for 12 months. Policies that started on or before 17th November 2025 cover you and your vehicle for 3 years.

Ensurance can be activated at any time, whether your vehicle is new or used. Click here to activate Ensurance now.

Your Confirmation of Cover will be sent to the email address you provided when activating your cover. If you haven't received your Confirmation of Cover within 24 hours of activating Ensurance, please call us on 0333 043 3781, so we can arrange for a copy to be sent to you. Lines are open Monday to Friday, 8am to 5pm (excluding bank holidays).

Click here to view the Ensurance Cover Booklet.

Once you have activated your cover, all you need to do to benefit from Ensurance is tell us first if you are involved in an accident or your car is stolen, regardless of whose fault it was. You can do this 24 hours a day by calling 0333 043 3781. We will manage your claim from start to finish - liaising with your motor insurer, any third parties, and our Volkswagen approved repairers.

After you make us aware of an accident, if required, we will arrange for your vehicle to be recovered and taken to a Volkswagen approved repairer.

Your vehicle will be repaired at a Volkswagen approved repairer, by Volkswagen trained technicians who will only use genuine parts and paints.

Subject to availability, we will make sure that you are provided with access to a courtesy car for the duration of the repair. If you were not at fault and there is a traceable third party motor insurer for the other vehicle(s) involved in the incident, we may (at our discretion) pay for and supply you with a hire car more suitable to your needs.

Ensurance also provides you with Legal Expenses Cover to help you recover uninsured losses and costs from the person responsible for causing a vehicle collision that results in damage to your vehicle, or injuries to them.

If the unexpected does occur, please remember to call us first on 0333 043 3781. Our claims line is open 24 hours a day, 7 days a week. 

Your vehicle will be repaired within our approved network by Volkswagen trained technicians who will only use genuine parts and paints, this is a promise that you are unlikely to receive from your current motor insurance provider.

The majority of insurers want to repair your vehicle as cheaply as possible using their preferred repairer network; however, they cannot guarantee that your vehicle will be repaired to Volkswagen standards.

It is your legal right to choose where your vehicle is repaired and by calling us first, a dedicated Claims Manager will liaise with your insurer on your behalf to ensure that your vehicle is repaired at a Volkswagen approved repairer, by Volkswagen trained technicians, using only Volkswagen genuine parts. 

There is no limit to the number of claims you can make during your three year cover.

Volkswagen approved repairers are independent paint and body centres that have been authenticated by Volkswagen. These repairers have to meet Volkswagen standards and their technicians are trained to know your vehicle inside out.

Volkswagen approved repairers are committed to ensuring that the repairs to your vehicle are completed to the highest standards and are in line with the Volkswagen approved repair methods. In repairing your vehicle, only Volkswagen genuine parts will be fitted, meaning that your Volkswagen remains a Volkswagen.

After your vehicle is repaired you will be receive a Repair Guarantee. This guarantee provides a two year warranty for parts and a three year warranty for workmanship and paintwork.

Using only Volkswagen genuine parts and paints for your vehicle's repair helps to provide optimal vehicle performance and fuel economy. Volkswagen genuine parts are manufactured to meet strict quality standards and can contribute to maintaining your vehicle's safety and resale value.

After your vehicle is repaired at a Volkswagen approved repairer you will receive a Repair Guarantee, which includes a two year warranty for genuine parts.

Most insurers will aim to use their preferred repairer network, who may repair your vehicle using non-genuine parts. The use of inferior parts can cause damage to your vehicle and may also compromise your safety and that of your passengers.

You may cancel your Ensurance cover at any time. Ensurance is a free service, so if you choose to cancel your Ensurance cover you will not be entitled to any refund.

To cancel your policy, please call 0333 043 3781.

Please telephone 0333 043 3781 so we can update your details. Lines are open Monday to Friday, 8am to 5pm (excluding bank holidays).

You can transfer your existing Ensurance cover if you change your car to another Volkswagen vehicle. Simply call us on 0333 043 3781 – we'll make the changes and issue you with an updated Confirmation of Cover. Lines are open Monday to Friday, 8am to 5pm (excluding bank holidays).

You can contact us by calling 0333 043 3781 or emailing customerservices@volkswagen-ensurance.co.uk. Lines are open Monday to Friday, 8am to 5pm (excluding bank holidays).

If you wish to make a complaint about our product or service, you can contact us using the information below. Please also refer to our policy on making a complaint.

• Telephone: 0333 043 3781 Lines are open Monday to Friday, 8am to 5pm (excluding bank holidays). 
• Email: customerservices@volkswagen-ensurance.co.uk
• Post: Volkswagen Ensurance Customer Satisfaction Manager, 1210 Centre Park Square, Warrington, Cheshire WA1 1RU